S T 3 2 1 0 7 W C A Y M A N SEAGATE NO MORE PRODUCED Native| Translation ------+-----+-----+----- Form 3.5"/SLIMLINE Cylinders 3924| | | Capacity form/unform 2110/ MB Heads 10| | | Seek time / track 8.8/ 2.0 ms Sector/track | | | Controller SCSI2/3 SI/WIDE/FAST Precompensation Cache/Buffer 512 KB ADAPTIVE Landing Zone Data transfer rate 6.000 MB/S int Bytes/Sector 512 20.000 MB/S ext SYNC Recording method RLL 1/7 operating | non-operating -------------+-------------- Supply voltage 5/12 V Temperature *C 5 55 | -40 60 Power: sleep W Humidity % 5 95 | 5 95 standby 3.0 W Altitude km -0.061 3.048| 12.192 idle 5.6 W Shock g 5 | 75 seek 8.0 W Rotation RPM 7200 read/write 6.6 W Acoustic dBA spin-up W ECC Bit 144,REED SOLOMON MTBF h 1000000 Warranty Month 60 Lift/Lock/Park YES Certificates CSA,FCC,IEC380,IEC950,UL19... ********************************************************************** L A Y O U T ********************************************************************** CONNER CFP-2107W PRODUCT MANUAL 501-071 6/94, PRE-RELEASE REV. A +---------------------------------------------------------++---+ | +-J1 ++++ ||XX J2 | | | |||| ||XX |68 | | | |||| ||XX |Pin | | | |||| ||XX | | +-+ |||| ||XX | | *+*+ ||XX | | E8++ ||XX | | ++ ||XX | | (Fuse)F1xx ||XX1| | J3 ++ ||+-+| | +-+ SS ++++++++ || ||| |J5 | | | LED ++++++++ || ||| || | | | E1 ****** E7 || ||| || | +-+ || ||+-1| | *+ ||xx | ++ ||XX J4 ++LED ||XX Power +---------------------------------------------------------++--1+ ********************************************************************** J U M P E R S ********************************************************************** CONNER CFP-2107W PRODUCT MANUAL 501-071 6/94, PRE-RELEASE REV. A Jumper Setting ============== Setting the SCSI Bus Address ---------------------------- There are four jumpers available for configuration of the SCSI ID: E1, E2, E3 and E4. The 68-pin unified connector includes a standard 2mm pitch auxiliary header which includes pins to allow remote selection of SCSI IDs. A receptacle connector Amp P/N 1-111623-7 or equivalent can be used to connect a ribbon cable to this header. The following table defines the relationship between the jumpers or the pins on J5 and SCSI ID: Setting the SCSI ID ------------------- +-------+----------+----------+----------+----------+ |SCSI ID|E1 / Pin 1|E2 / Pin 3|E3 / Pin 5|E4 / Pin 7| +-------+----------+----------+----------+----------+ | 0 |OUT/OPEN |OUT/OPEN |OUT/OPEN |OUT/OPEN | +-------+----------+----------+----------+----------+ | 1 |IN /GROUND|OUT/OPEN |OUT/OPEN |OUT/OPEN | +-------+----------+----------+----------+----------+ | 2 |OUT/OPEN |IN /GROUND|OUT/OPEN |OUT/OPEN | +-------+----------+----------+----------+----------+ | 3 |IN /GROUND|IN /GROUND|OUT/OPEN |OUT/OPEN | +-------+----------+----------+----------+----------+ | 4 |OUT/OPEN |OUT/OPEN |IN /GROUND|OUT/OPEN | +-------+----------+----------+----------+----------+ | 5 |IN /GROUND|OUT/OPEN |IN /GROUND|OUT/OPEN | +-------+----------+----------+----------+----------+ | 6 |OUT/OPEN |IN /GROUND|IN /GROUND|OUT/OPEN | +-------+----------+----------+----------+----------+ | 7 |IN /GROUND|IN /GROUND|IN /GROUND|OUT/OPEN | +-------+----------+----------+----------+----------+ | 8 |OUT/OPEN |OUT/OPEN |OUT/OPEN |IN /GROUND| +-------+----------+----------+----------+----------+ | 9 |IN /GROUND|OUT/OPEN |OUT/OPEN |IN /GROUND| +-------+----------+----------+----------+----------+ | 10 |OUT/OPEN |IN /GROUND|OUT/OPEN |IN /GROUND| +-------+----------+----------+----------+----------+ | 11 |IN /GROUND|IN /GROUND|OUT/OPEN |IN /GROUND| +-------+----------+----------+----------+----------+ | 12 |OUT/OPEN |OUT/OPEN |IN /GROUND|IN /GROUND| +-------+----------+----------+----------+----------+ | 13 |IN /GROUND|OUT/OPEN |IN /GROUND|IN /GROUND| +-------+----------+----------+----------+----------+ | 14 |OUT/OPEN |IN /GROUND|IN /GROUND|IN /GROUND| +-------+----------+----------+----------+----------+ | 15 |IN /GROUND|IN /GROUND|IN /GROUND|IN /GROUND| +-------+----------+----------+----------+----------+ Open means open circuit or high impedance. Ground means TTL logic low or logic ground. Disabling Spin-Up at Power On ----------------------------- A jumper in the E5 location, disables spin up after power-on for applications where spin up sequencing is necessary. Disabling spin up on application of power can also be enabled by setting the DSPN bit in MODE SELECT page 00H (Operating Parameters). The Host must issue a Start UNIT command to cause the drive to spin up. +---------+------+---------------------+ | E5 | DSPN | Result | +---------+------+---------------------+ | IN | 0 | Spin Disabled | | IN | 1 | Spin Disabled | +---------+------+---------------------+ | OUT | 0 | Spin up on Power On | | OUT | 1 | Spin Disabled | +---------+------+---------------------+ Delaying Spin Up at Power On ---------------------------- A jumper in the E6 location, delays spin up on power-up by the value of the drive's SCSI ID multiplied by 4 seconds (i.e. SCSI ID 4 will delay 16 seconds). Delaying spin up on application of power can also be enabled by setting the SDLY bit in MODE SELECT page 00H (Operating Parameters.) +---------+------+---------------------+ | E6 | SDLY | Result | +---------+------+---------------------+ | IN | 0 | Spin Delayed | | IN | 1 | Spin Delayed | +---------+------+---------------------+ | OUT | 0 | Spin up on Power On | | OUT | 1 | Spin Delayed | +---------+------+---------------------+ Disabling the SCSI Bus Parity ----------------------------- SCSI parity is always enabled in both directions, unless the E7 Parity disable jumper is installed. Installing the jumper will cause the drive to ignore SCSI bus Parity In but it will continue to generate SCSI bus parity Out. Disabling SCSI Bus Terminator Power (TERMPWR) --------------------------------------------- Power to the on-board terminators is provided by the higher of the voltage supplied at Pin #17, 18, 51 & 52, J2 or the voltage level at the 5 Volt power input to the drive minus one diode drop. Termination Power to external terminators can be supplied by the drive through Pin #17, 18, 51 & 52, J2. The TERMPWR line can be disconnected from the drive by removing Jumper E8. Jumper E8 | Result ----------+---------------------------------------------------- IN | TERMPWR (J2, Pin #17, 18, 51 & 52) connected to the | drive's internal termination power. ----------+---------------------------------------------------- OUT | TERMPWR (J2, Pin #17, 18, 51 & 52) open circuit. Setting the Bus Termination --------------------------- This drive provides on-board Alternative 2 active termination for the SCSI bus. The termination resistors, which are contained in two Single Inline Packs (SIPs) should be removed from the drive unless it is a SCSI device at the physical end of the bus. Using the J5 Auxiliary Connector -------------------------------- External logic cabled to the J5 connector may be used to control certain characteristics of the drive or access signals. J5 Auxiliary Connector Signal Definitions +---------------+-----------------+ |Pin Signal | Pin Signal | |Number Name | Number Name | +------+--------+-------+---------+ | 1 | -SEL0 | 2 | -XTFAULT| +------+--------+-------+---------+ | 3 | -SEL1 | 4 | -VUNIQ | +------+--------+-------+---------+ | 5 | -SEL2 | 6 | -SPSYNC | +------+--------+-------+---------+ | 7 | -SEL3 | 8 | -XTAXTV | +------+--------+-------+---------+ | 9 | -ENTERM| 10 | -GROUND | +------+--------+-------+---------+ | 11 | +5V | 12 | -FAULT | +------+--------+-------+---------+ -SEL0 Bit 0 of the binary coded SCSI ID selection input. This signal has a value of 0 when it is negated and a value of 1 when it is asserted for the purpose of selection or arbitration. This signal is latched within 250 msec of the application of valid power to the drive or optionally the negation of -RST. If SCSI ID SEL0 is intended to be selected, the host must provide a low impedance connection from -SEL(0) to -XTFALT or to ground, while the ID is being latched, through an appropriate means. -XTFAULT This signal is intended to drive an LED to indicate and external fault condition has occurred. This signal is held asserted following the application of power or optionally the negation of -RST during initialization while the SCSI ID is being read. This signal is not supported but meets the requirements of negating the signal while the ID is being read. -SEL1 Bit 1 of the binary coded SCSI ID selection input. This signal has a value of 0 when it is negated and a value of 2 when it is asserted for the purpose of selection or arbitration. This signal is latched within 250 msec of the application of valid power to the drive or optionally the negation of -RST. If SCSI ID SEL1 is intended to be selected, the host must provide a low impedance connection from -SEL1 to -VUNIQ or to ground, while the ID is being latched, through an appropriate means. -VUNIQ This signal is an open-collector output available for Vendor Unique usage. This signal is not supported but meets the requirement of negating the signal while the ID is being read. -SEL2 Bit 2 of the binary coded SCSI ID selection input. This signal has a value of 0 when it is negated and a value of 4 when it is asserted for the purpose of selection or arbitration. This signal is latched within 250 msec of the application of valid power to the drive or optionally the negation of -RST. If SCSI ID SEL2 is intended to be selected, the host must provide a low impedance connection from -SEL2 to -SPSYNC or to ground, while the ID is being latched, through an appropriate means. -SPSYNC This signal used to provide a spindle rotation synchronization re- ference. The pins for all of the drives which are to be synchronized must be connected together. The drives must be of like model to operate. The spindles are synchronized using a "floating master" concept, where the drives will synchronize to the first drive to reach full speed. The synchronization tolerance is 1%. This signal meets the requirement of negating the signal while the ID is being read. -SEL3 Bit 3 of the binary coded SCSI ID selection input. This signal has a value of 0 when it is negated and a value of 8 when it is asserted for the purpose of selection or arbitration. This signal is latched within 250 msec of the application of valid power to the drive or optionally the negation of -RST. If SCSI ID SEL3 is intended to be selected, the host must provide a low impedance connection from -SEL3 to -XTACTV or to ground, while the ID is being latched, through an appropriate means. -XTACTV This signal is an open collector output intended to drive an LED to indicate the device is active. This signal is negated while the SCSI ID is being read. -GROUND This signal is connected to the drive's logic ground. +5 Volts This signal provides 5 volts of DC power to drive LEDs and is current limited by a 120 ohm resistor. -FAULT The assertion of this signal will cause the drive to stop any media- altering activity, which may result in the drive asserting -XTFALT or -VUNIQ, or both. This signal is intended to be used as a power failure warning and/or as a write protect input. This signal is not supported by this drive. ********************************************************************** I N S T A L L ********************************************************************** CONNER CFP-2107W PRODUCT MANUAL 501-071 6/94, PRE-RELEASE REV. A Notes on Installation ===================== Installation direction ---------------------- horizontally vertically +-----------------+ +--+ +--+ | | | +-----+ +-----+ | | | | | | | | | +-+-----------------+-+ | | | | | | +---------------------+ | | | | | | | | | | | | | | | | | | +---------------------+ | +-----+ +-----+ | +-+-----------------+-+ +--+ +--+ | | | | +-----------------+ The drive will operate in all axis (6 directions). Mounting the Drive ------------------ The drive is designed to be used in applications where the unit may experience shock and vibrations at greater levels than larger and heavier disk drives will tolerate. The design features which allow greater shock tolerance are the use of rugged heads and media, a dedicated landing zone, closed loop servo positioning and specially designed motor and actuator assemblies. Eight side, or four bottom base mounting points are provided to the customer. The drive is mounted using 6-32 UNC -2B X 0.16 maximum insertion length screws. The system integrator should allow ventilation to the drive to ensure reliable drive operation over the operating temperature range. The drive may be mounted in any orientation. Attaching Power to the Drive ---------------------------- The drive has a 4-pin DC power connector, J4 which is part of the Unified Connector, mounted on the PCB. The recommended mating connector is AMP part number 1-480424-0 utilizing AMP pins, part number 350078-4 or equivalent. SCSI Bus Cable -------------- The cable should meet the following guidelines, particulary with FAST SCSI-2 systems: - Do not route the data cable next to the drive PCB or any other high frequency or large current switching signals. Improper drive opera- tion can result from improper cable routing. - Cable stubs should not exceed 0.1 meter (4 inches). - There should be 0.3 meters (12 inches) of cable between drives. - The total cable length should not exceed 3 meters (10 feet) and may have to be reduced if a mixture of round and flat cable are used. - Do not tightly bundle excess flat cable against each other since this promotes cross coupling of signals on the cable. Use spacers to maintain a minimum of 0.050 inches (1.27mm) gap between cable runs. - Do not clamp the cable tightly against a metal chassis since this will degrade the signal. Use spacers or a non-flammable insulation material to maintain a gap between the chassis and the cable. Mixing Wide and Narrow SCSI Devices on a SCSI Bus ------------------------------------------------- It may sometimes be desirable to attach Narrow SCSI devices such as tape backup devices or CDROMs to the samne SCSI Host Bus Adapter be- ing used to control Wide SCSI devices. Intermixing of both Wide and Narrow SCSI devices on the same bus required special considerations: - The Narrow SCSI devices must be placed at the physical end of the bus. - The high byte of the SCSI data bus must be terminated at the transition adapter from the 34-pair wire to the 25-pair wire. - The cable impedance of the 34-pair wire and the 25-pair wire should be as closely matched as possible. - The 68-pair cable with 30 AWG wire uses four wires to carry TERMPWR, which must be joined to wire 26 of the 25-pair wire, if terminator power has to be carried over the cable. Wide to Narrow Adapter ---------------------- P Cable +-----+ +----+ Ground | 1 +------+ T | -DB (12) | 2 +------+ E | Ground | 3 +------+ R | -DB (13) | 4 +------+ M | Ground | 5 +------+ I | -DB (14) | 6 +------+ N | Ground | 7 +------+ A | -DB (15) | 8 +------+ T | Ground | 9 +------+ O | A Cable -DB (P1) | 10 +------+-R--+ +----+ Ground | 11 +-----------------+ 1 | Ground -DB (0) | 12 +-----------------+ 2 | -DB (0) Ground | 13 +-----------------+ 3 | Ground |++ +-+ +++-+| +++-+ | |++ +| Ground | 32 +-----------------+ 22 | Ground TERMPWR | 33 +----+ | 23 | RESERVED TERMPWR | 34 +----+ | 24 | RESERVED TERMPWR | 35 +----+ | 25 | Open TERMPWR | 36 +----+------------+ 26 | TERMPWR RESERVED | 37 +-----------------+ 27 | RESERVED RESERVED | 38 +-----------------+ 28 | RESERVED ++ ++++ +-+++| |+-+++| | +++| -I/O | 60 +-----------------+ 50 | I/O Ground | 61 +------+-T--+ +----+ -DB (8) | 62 +------+ E | Ground | 63 +------+ R | -DB (9) | 64 +------+ M | Ground | 65 +------+ I | -DB (10) | 66 +------+ N | Ground | 67 +------+ A | -DB (11) | 68 +------+ T | +-----+ | O | +-R--+ Spindle Synchronization ----------------------- The spindle rotation of up to 35 drives may be synchronized together by daisy chaining pin 1 to pin 1 and pin 2 to pin 2 on connector J3 or chaining pin 6 of the 2mm option header J5. The spindles are synchronized using a "floating master" concept, where the drives will synchronize to the first drive to reach full speed. The synchronization tolerance is 1%. Output Characteristics ---------------------- The output drivers for Data, Parity, REQ and ACK are optionally active negation. When they are set for active negation, they have three states: asserted, negated and high impedance. The remainder of the signals have open collector (drain) outputs. The drive maintain a high impedance state during power-on and power-off cycles. The driven signals have the following output characteristics when measured at the drive connector: Active Negation Driver Output Signal Characteristics Signal Characteristic | Value ----------------------------------+---------------------------- Signal Assertion | 0.1 VDC to 0.5 VDC at 48 mA Minimum Driver Output Capability | 48 mA (sinking) at 0.5 VDC Signal Negation | 2.0 VDC to 3.24 VDC at 7mA | 3.0 VDC at 20 mA Open Collector Driver Output Signal Characteristics Signal Characteristic | Value ----------------------------------+---------------------------- Signal Assertion | 0.0 VDC to 0.5 VDC at 45 mA Minimum Driver Output Capability | 48 mA (sinking) at 0.5 VDC Signal Negation | 2.5 VDC to 5.25 VDC Input Characteristics --------------------- Signal Characteristic | Value ----------------------------------+--------------------------- Signal Assertion | 0.0 VDC to 0.8 VDC Signal Negation | 2.0 VDC to 5.25 VDC Input Load (low level) | -20 A to 0.0 mA at 0.5 VDC Input Load (high level) | 0.0 mA to 20 A at 2.7 VDC External Terminator Power ------------------------- Power to the on-board terminators is provided by the higher of the voltage supplied at Pin #17, 18, 51 & 52, J2 or the voltage level at the 5 Volt power input to the drive minus 1 diode drop. The diode prevents back flow of current to the drive. Termination Power to external terminators can be supplied by the drive through Pin #17, 18, 51 & 52, J2. The TERMPWR line can be disconnected from the drive by removing Jumper E8. Internal Termination -------------------- This drive provides on-board Alternative 2 active termination for the SCSI bus. The termination resistors, which are contained in three Single Inline PAcks (Sips) should be removed from the drive unless it is a SCSI device at a physical end of the bus. Cable Requirements ------------------ A 68 conductor cable no more than 3 meters (9.84 feet) cumulative length with at least 30 AWG wire size and a characteristic impedance of 70 to 100 ohms (84 ohms nominal) is required. Connector Requirements ---------------------- The connector on the drive is a 68-pin. The mating connector is a SCSI 3 Non-shielded P-cable connector. ********************************************************************** F E A T U R E S ********************************************************************** CONNER CFP-2107 PRODUCT MANUAL 501-071 6/94, PRE-RELEASE REV. A Overview of the Drives ---------------------- The CFP2107 series is a family of high performance 3.5-inch low- profile (1.0 inch high) 2.1GB (formatted) disk drives. They all offer 8.5 millisecond average seek time for Reading, 9.0 millisecond seek time for Writing, with an average latency of only 4.17ms. High capacity is achieved by utilizing a zone density recording technique using 15 recording zones at an areal density of 317 Mbits per square inch. These drives feature high performance while maintaining low power consumption to reduce power supply current and system cooling requirements in disk arrays. They are designed to operate on the Small Computer System Interface (SCSI) and are SCSI-2/3 command compatible. The mechanical and major electronic components are identical between the models and differ only in the host interface implementation. Firmware -------- The drive's firmware can be considered in two parts. The first part principally reside in the ROM for the 68HC16 background processor. This processor is responsible for: - starting the spindle motor and maintaining precise rotational speed - controlling track following and actuator motion during seeking - managing background R/W activity - power management - monitoring the overall health of the drive. The interface processor's control microcode resides in both ROM and RAM. The RAM portion of the microcode can be upgraded in the field with using software. The interface processor firmware functions include: - reporting drive status and error conditions to the host - manage operating parameters for the drive - parsing the Command Descriptor Block and checking for illegal fields - converting the LBA to CHS and initiating read and write operations to the background processor - defect management - serial port communications Since parsing/decoding of commands and execution of the Read/Write functions are handled by separate processors, command execution can be overlapped in multiple initiator or Tagged Command Queuing environments. Functions such as seek re-ordering and command coalesc- ing can also be overlapped when the drive is operating with a host environment capable of supporting Tagged Command Queuing. Seek Time --------- +----------------------------------+--------+ | | 2107 | +----------------------------------+--------+ |Track-to-Track msec. typ. | 2 | +----------------------------------+--------+ |Average msec. read | 8.5 | | msec. write| 9 | +----------------------------------+--------+ |Full Track msec. | 18 | +----------------------------------+--------+ |Latency msec. avg. | 4.17 | +----------------------------------+--------+ Error Correction ---------------- The drive uses a three way interleaved 144-bit Reed-Solomon code to perform error correction, plus a 6 bit CRC. For each 512-byte block, the on-the-fly error correction polynominal is capable of correcting: - one error burst of up to 41 bits in length - two error bursts each up to 17 bits in length The miscorrection probability is less than 1 bit in 10(24) bits transfered. ********************************************************************** G E N E R A L ********************************************************************** SEAGATE SUPPORT SERVICES Seagate Technology ------------------ Technical Support Services If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system configurations and can help you with system conflicts and other technical issues. If you need additional assistance with your Seagate(r) drive or other Seagate products, use one of the Seagate technical support services listed below. SeaFONE at 1-800-SEAGATE (1-800-732-4283) Seagate's 800 number allows toll-free access to automated self-help services, providing answers to commonly asked questions, troubleshooting tips and specifications for disc drives and tape drives. This service is available 24 hours daily and requires a touch-tone phone. If you need to speak to a technical support engineer, dial this number and listen to the options for technical support. (International callers can also reach this automated self-help service by dialing 408-456-4496). Seagate Technology online services Using a modem, you can obtain troubleshooting tips, free utility programs, drive specifications and jumper settings for Seagate's entire product line. You can also download software for installing and analyzing your drive. SeaNET You can obtain technical information on Seagate drives, Seagate software and much more over the Internet from Seagate's World Wide Web home page (http://www.seagate.com) or Seagate's ftp server (ftp://ftp.seagate.com). You may also send E-mail with your questions to DiscSupport@ Seagate.com or TapeSupport@Seagate.com. SeaBOARD SeaBOARD is a computer bulletin board system (BBS) that contains information about Seagate's disc and tape drive products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers are listed in the following table. BBS Location Modem number United States Disc: 408-434-1080; Tape: 408-456-4415 England 44-1628-478011 France 33 1-48 25 35 95 Germany 49-89-140-9331 Singapore 65-292-6973 Thailand 662-531-8111 Australia 61-2-9756-2359 Taiwan 886-2-719-6075 Seagate CompuServe forum Online technical support for Seagate products is available on CompuServe. To access our technical support forum, type go seagate. This forum provides information similar to that found on SeaBOARD. In addition, you can type questions or browse through previous questions and answers on the forum messages. Seagate Technology FAX services SeaFAX You can use a touch-tone telephone to access Seagate's automated FAX system to receive technical support information by return FAX. This service is available 24 hours daily. Location Telephone number United States 1-800-SEAGATE or 408-456-4496 England 44-1628-894084 Australia 61-2-9756-5170 Seagate technical support FAX You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent during business hours. Location FAX number United States 408-944-9120 England 44-1628-890660 France 33 1-46 04 42 50 Germany 49-89-1430-5100 Australia 61-2-9725-4052 Singapore 65-293-4722 Hong Kong 852-2368 7173 Taiwan 886-2-715-2923 Korea 82-2-556-7294/4251 Seagate technical support You can talk to a technical support specialist during business hours Monday through Friday for one-on-one technical help. Before calling, note your system configuration and drive model number (STxxxx). There are several technical support phone numbers available for various Seagate products. Location Telephone number United States Please dial 1-800-SEAGATE for the specific product telephone number. (6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M., Pacific time, M-F) England 44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) France 33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 5:00 P.M., M-F) Germany Disc: 49-89-140-9332; (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 4:00 P.M., M-F) Tape: 49-89-140-9333 Australia 61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M-F) Singapore 65-290-3998 (9:00 A.M. to 12:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) Hong Kong 852-2368 9918 Taiwan 886-2-514-2237 Korea 82-2-556-8241 SeaTDD 408-944-9121 Using a telecommunications device for the deaf (TDD), you can send questions or comments 24 hours daily and exchange messages with a technical support specialist between 6:00 A.M. to 11:15 A.M. and 12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday. Customer Service Centers Seagate direct OEM, Distribution, System Integrator and Retail customers should contact your Seagate Service Representative for warranty information. Other customers contact your place of purchase. Seagate offers comprehensive customer support for all Seagate drives. Seagate customer service centers are the only facilities authorized to service Seagate drives. These services are available worldwide. Location Telephone number FAX number United States 1-800-468-3472; 405-949-6740 Other Americas (Canada & Brazil) 405-949-6706; 405-949-6738 Mexico 525-546-6965; 525-546-4888 Europe, Middle East & Africa 31-2065-43300; 31-2065-34320 Asia Pacific & Australia 65-485-3595; 65-485-4980 Japan 81-3-5462-2904; 81-3-3462-2979 Seagate, Seagate Technology and the Seagate logo are registered trademarks of Seagate Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaTDD, SeaNET, Medalist and DiscWizard are either trademarks or registered trademarks of Seagate Technology, Inc. or one of its subsidiaries. All other trademarks or registered trademarks are the property of their respective owners.