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Firmware Upgrades for the 4020i
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The firmware in the 4020i CD-Writer can be upgraded with these
programs. This allows you to have a 4020i that has all of the
capabilities of the latest 4020i drives.
The 6020 drives' firmware can not be upgraded in the field. If there
are newer firmware versions in the future for the 6020, they would
need to be installed at HP. The 6020 drive firmware performs its
intended purpose very well, though, so there may not be a future need
for new firmware versions.
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Software License & Disclaimer
Use of the software from this site is subject to the Hewlett-Packard
software license terms set forth in the [3]"Hewlett-Packard
Software License Agreement". Please download and agree to the
terms of the agreement before downloading any software from this
site.
Use of this system and the results obtained from the use of the
files contained on this system are subject to the
[4]"Hewlett-Packard Company Disclaimer Statement" which appears at
the end of this page.
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How to determine what firmware version is installed in your 4020i:
Windows 95:
1. Choose Start, Settings, Control Panel, open System, and choose
Device Manager.
2. Double-click on CDROM and double click on "HP C4324/C4325".
3. Choose Settings.
4. The drive's firmware revision is listed on the top right-hand side
of the screen
Windows 3.x:
1. Open Easy-CD or File Manager.
2. Choose Easy-CD and CD-Info from the menu.
3. If you receive a "Medium not present" error, just press OK.
4. The drive's firmware revision is listed on the top right-hand side
of the screen, very close to the OK button.
5. Press OK.
Other Operating Systems:
Hewlett-Packard Company does not support the HP 4020i on any operating
system other than those listed above. Do not attempt to run the
firmware upgrade on any operating system other than Windows 3.x
or Windows 95.
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BEFORE ATTEMPTING ANY FIRMWARE UPGRADE:
1. Close down any open applications.
2. Remove any CDs from the CD-Writer drive.
3. Verify that your SCSI host adapter is properly configured and is
operating.
4. Verify that your CD-Writer currently has firmware 1.20 or later
BEFORE upgrading to firmware 1.27. If your drive has a firmware
version older than 1.20, download and run the 1.20 upgrade first.
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WARNINGS:
If your CD-Writer currently has firmware 1.14 installed, you must
first upgrade to firmware 1.20 before upgrading to 1.27. Both
upgrade programs are available below
Once the upgrade is running Do not turn the power off to your
computer until the upgrade operation is complete. Failure to
comply could result in an unusable drive.
Do not downgrade from a newer version of firmware to an older
version of firmware! Doing so can damage the drive.
The HP SureStore CD-Writer firmware upgrade utilities are Windows
programs that can be run from Windows 95 or Windows 3.xx. This
program will not run from DOS or Windows NT. Attempting to run a
firmware upgrade under an unsupported operating system will void
the 4020i warranty.
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Instructions:
Windows 3.x
1. Ensure the CD-Writer is connected to a SCSI Host Adapter, your
ASPI Manager is loaded, and the CD-Writer is properly identified
upon the boot of your computer.
2. Start Windows.
3. From Program Manager select File, then Run and type in the program
name (example: a:\cdr_f127.exe) and press Enter.
4. Follow the on-screen instructions.
5. Wait for the on-screen counter to count down to zero, and for all
LEDs on the CD-Writer to stop flashing.
6. Exit Windows and Reboot the system.
Windows 95
1. Close all applications except Explorer.
2. Select "START" on the Taskbar and then "RUN".
3. Type in the path to the firmware upgrade program (example:
a:\cdr_f127.exe).
4. Follow the on-screen instructions.
5. Wait for the on-screen counter to count down to zero, and for all
LEDs on the CD-Writer to stop flashing.
6. Reboot the system when told to do so.
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Troubleshooting
* If the firmware upgrade utility has not completed after 10
minutes, or the red and orange LEDs are still active after 10
minutes, the upgrade has failed.
* If the firmware upgrade program fails, or if you experience a
power outage during the upgrade, shut-down your computer and
attempt the upgrade again.
* If the drive behaves strangely after an upgrade, especially if the
drive lights are red or orange after rebooting, shut-down your
computer and attempt the upgrade again.
* If a second firmware upgrade fails, contact Hewlett-Packard
Company's customer support at
(970) 635-1500 or 31(0) 20 682 2628.
_________________________________________________________________
Firmware upgrade programs
Downloading and executing these programs constitutes acknowledgement
and acceptance of all information on this page.
4020_120.exe (10/01/96)
[[5]All Languages]
HP SureStore CD-Writer Firmware 1.20 Upgrade.
4020_127.exe (10/16/96)
[[6]All Languages]
HP SureStore CD-Writer Firmware 1.27 Upgrade. If your drive has
firmware lower than version 1.20, please download and use
4020_120.exe (above) before using this application.
_________________________________________________________________
HEWLETT-PACKARD COMPANY DISCLAIMER STATEMENT
To the user: Hewlett-Packard does not and cannot warrant the
information, documentation, or software (including any fixes and
updates) included in this distribution service or the performance or
results obtained by using this information, documentation, or
software. This information, documentation, and software is provided
"as is". Hewlett-Packard company makes no warranties of any kind,
either express or implied, including but not limited to,
noninfringement of third party rights, merchantability, or fitness for
a particular purpose with respect to the product and the accompanying
written materials. To the extent you use or implement this
information, documentation, or software in your own setting, you do so
at your own risk. In no event will Hewlett-Packard company be liable
to you for any damages arising from your use or, your inability to use
this information, documentation, or software, including any lost
profits, lost savings, or other incidental or consequential damages,
even if Hewlett-Packard company has been advised of the possibility of
such damages, or for any claim by another party.
Copyright Hewlett-Packard Co. 1994
Hewlett-Packard strives to supply our customers with the most
up-to-date information in the most simple to use format via the World
Wide Web. Please send us any [7]comments about this site.
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References
1. LYNXIMGMAP:http://www.hp.com/isgsupport/cdr/fwindex.html#top
2. LYNXIMGMAP:http://www.hp.com/isgsupport/cdr/fwindex.html#navig
3. ftp://ftp.hp.com/pub/information_storage/license.html
4. http://www.hp.com/isgsupport/cdr/fwindex.html#disclaimer
5. ftp://ftp.hp.com/pub/information_storage/surestore/cd-writer/4020_120.exe
6. ftp://ftp.hp.com/pub/information_storage/surestore/cd-writer/4020_127.exe
7. http://www.hp.com/isgsupport/cdr/misc/supform.html
8. http://www.hp.com/isgsupport/cms/index.html
9. http://www.hp.com/isgsupport/cms/search.html
10. http://www.hp.com/isgsupport/cdr/misc/supform.html
11. http://www.hp.com/isgsupport/cdr/misc/phone.html
12. LYNXIMGMAP:http://www.hp.com/isgsupport/cdr/fwindex.html#bottom